Hoops & Gears + SideKick360
Enterprise Analytics for
Hoops & Gears Shops
Hoops & Gears is the modern shop management platform from HG AutoTech — purpose-built for tire and auto repair shops who want an easy-to-learn, reliable system with fast support. SideKick360 adds the enterprise analytics layer on top — with a Maintenance Hunter button built directly into Hoops & Gears, just like in NAPA TRACS, ASA TireMaster, and FreedomSoft TireShop.
Built-in Maintenance Hunter button • No workflow changes • Live in under 48 hours
Why Shops Run Hoops & Gears
Hoops & Gears (HG AutoTech) has built a loyal following among tire and auto repair shops by focusing on what front counter teams actually need: a clean, user-friendly system that’s fast to learn, reliable in daily use, and backed by responsive support.
- Point of sale: Streamlined POS tailored for auto and tire shops
- Inventory management: Real-time parts and stock tracking
- Digital vehicle inspection: Detailed inspections with photos and reports
- Integrated accounting: Billing, invoicing, and financial reporting in one platform
- Timekeeping: Employee hours and payroll built in
- Drag & drop scheduler: Intuitive appointment management
- Declined service tracking: Capture follow-up opportunities at the counter
- Wholesale operations: Supports tire and parts wholesale workflows
As Bryan Brock of Beacon Tire Retail puts it: “Hoops and Gears has been a great addition to both of my companies. Not only is it easy to use, it’s also very easy to learn. The best part is the reliability and the customer service.” For running a shop at the counter, Hoops & Gears delivers.
What Multi-Unit Hoops & Gears Operators Need Beyond the Point of Sale
Hoops & Gears provides store-level reporting. But when you’re running multiple locations, the questions you need answered go beyond what any shop management system was designed to provide:
- Which store has the strongest service mix and margins this month?
- Which advisors are consistently recommending maintenance, and which aren’t?
- How much total revenue opportunity left your stores yesterday?
- How do my locations compare on the same KPIs when each structures services slightly differently?
- Can I see all of this from my phone without logging into each location?
These are enterprise analytics questions. They need a platform that sits alongside Hoops & Gears and gives leadership cross-location intelligence — without changing how anyone works at the counter.
How SideKick360 Turns Hoops & Gears Data into Enterprise Intelligence
SideKick360 connects to your Hoops & Gears installations and adds the enterprise analytics layer multi-location operators need. Your team keeps using Hoops & Gears exactly as they do today — leadership gets cloud-based dashboards, Maintenance Hunter, and cross-location visibility from any device.
Enterprise Multi-Store Dashboard
One cloud-based view across every Hoops & Gears location. Compare stores side by side on revenue, GP, car count, and customer retention — from any device.
Maintenance Hunter
Scans every vehicle against published OEM maintenance schedules and flags what’s due, overdue, and missed — across every location, automatically.
Advisor Benchmarking
Compare advisor metrics across every store: revenue per RO, inspection conversion, maintenance capture rate, and service mix — all standardized.
Daily Text Reports
KPIs, missed revenue alerts, and advisor performance summaries delivered by text. Single store or multi-store view with period-over-period comparisons.
Maintenance Hunter: Amplifying Declined Service Tracking
Hoops & Gears already tracks declined services — a valuable tool for capturing follow-up opportunities at the individual transaction level. SideKick360’s Maintenance Hunter builds on that by proactively scanning every vehicle against published OEM maintenance schedules, CARFAX history, and prior invoices in under four seconds. It shows what’s due before the estimate is written, not after.
- Every vehicle, every day — automated OEM schedule scan at every Hoops & Gears location
- Enterprise missed-revenue view — total dollar opportunity across all stores, by advisor
- Advisor-level accountability — track performed vs. missed maintenance at every store
- $50K+ average revenue recovered per location in the first year
For multi-unit operators, the enterprise view shows exactly where revenue opportunity exists — and which stores and advisors are capturing it.
How to Connect SideKick360 to Hoops & Gears
SideKick360 connects via the SideKick Connector installed alongside your Hoops & Gears system. Our team handles the setup. No software changes at the counter, no disruption to your advisors.
Start Your Free Trial
Sign up and tell us which Hoops & Gears locations to connect. No credit card required.
We Install the Connector
Our team installs the SideKick Connector alongside your Hoops & Gears system. Setup takes about 30 minutes per location.
Enterprise Analytics Go Live
KPIs, Maintenance Hunter, advisor benchmarks, and daily text reports are ready within the hour. Access from any device.
Running Hoops & Gears Alongside Other Shop Management Systems?
Multi-unit groups that grow through acquisition often end up with stores on different platforms. You might have 4 locations on Hoops & Gears and 2 on NAPA TRACS or TireMaster. SideKick360 connects to 9 shop management systems and normalizes the data into a single enterprise view.
Your Hoops & Gears stores and your non-Hoops & Gears stores show up on the same dashboard, with the same KPIs, in the same format. Learn more about multi-location analytics across all SMS platforms →
Built by a multi-unit operator, for multi-unit operators
SideKick360 was founded by Patrick Murphy, a former Bridgestone/Firestone district manager with 25+ years in multi-unit tire and auto service operations. The platform was built to solve the exact visibility gap that multi-unit operators face — turning shop-level data into enterprise-level intelligence that drives coaching, accountability, and revenue growth.
SideKick360’s reporting exceeds what Bridgestone has for its own company-owned stores.
Frequently Asked Questions
Does SideKick360 replace Hoops & Gears?
No. SideKick360 works alongside Hoops & Gears, not instead of it. Your advisors keep using Hoops & Gears for POS, inventory, DVIs, accounting, and everything else they do today. SideKick360 adds the enterprise analytics layer: cross-location dashboards, Maintenance Hunter, advisor benchmarking, and automated daily text reports.
How does SideKick360 connect to Hoops & Gears?
SideKick360 connects via the SideKick Connector installed alongside your Hoops & Gears system. Our team handles the installation — setup takes about 30 minutes per location and most shops are live within 48 hours. No changes to your Hoops & Gears workflow.
What does Maintenance Hunter add to Hoops & Gears’ declined service tracking?
Hoops & Gears tracks declined services at the transaction level. Maintenance Hunter complements this with a proactive, OEM-based scan of every vehicle before the estimate is written — pulling from CARFAX, manufacturer schedules, and prior invoice history. It flags services that are due, overdue, or were previously recommended but not performed, and quantifies missed revenue at the advisor and store level across your entire group.
Can I include non-Hoops & Gears stores in the same dashboard?
Yes. SideKick360 connects to 9 different shop management systems including NAPA TRACS, Tekmetric, Mitchell 1, FreedomSoft, TireMaster, and more. If your group runs Hoops & Gears at some locations and a different SMS at others, SideKick360 normalizes the data so every store appears on the same dashboard with the same KPIs.
Does SideKick360 modify my Hoops & Gears data?
No. SideKick360 is read-only. It analyzes repair orders, customer records, vehicle history, and service data to surface insights. It never modifies or writes to your Hoops & Gears data.
Is SideKick360 suitable for tire shop groups running Hoops & Gears?
Absolutely. SideKick360 was built by a former Bridgestone/Firestone district manager. Tire brand mix analysis, tire size demand tracking, seasonal inventory planning, and tire-specific advisor metrics are all native to the platform — making it a strong fit for the tire-focused shops that often run Hoops & Gears.
How long does the free trial last?
The free trial is 30 days with full access to all features. No credit card required to start. Our team handles the Hoops & Gears connection and most shops are live within 48 hours.
Keep Hoops & Gears at the Counter.
Add Enterprise Analytics on Top.
Start a free 30-day trial and see what enterprise analytics looks like on top of your Hoops & Gears shops.
No credit card • No workflow changes • Live in under 48 hours