Maintenance Hunter
The maintenance
intelligence engine
Maintenance Hunter knows what every vehicle in your shop needs — what was due, what was sold, and what was never even discussed. Automatically, on every repair order.
Why it’s different
Most tools wait for an advisor to click.
Maintenance Hunter doesn’t wait.
Traditional maintenance tools only work when an advisor actively runs a lookup — which means your visibility ends where advisor behavior ends. Maintenance Hunter automatically analyzes every vehicle visit, building a complete maintenance profile for every vehicle — not just the ones where someone remembered to click a button.
Your shop’s service history
Every prior visit, invoice, and service record already in your shop management system.
OEM maintenance schedules
Factory service intervals applied automatically by year, make, model, and mileage.
Custom shop schedules
Your own maintenance programs and intervals, the way you actually sell them.
Supplemental programs
BG, Petra, and other protection-plan schedules layered on top of factory intervals.
Vehicle-specific applicability
Only services that actually apply to that vehicle — no irrelevant recommendations.
Standardized invoice data
SideKick360’s normalized data layer — the same intelligence regardless of which SMS you run.
Every repair order, answered
Five questions, answered automatically
For every closed repair order, Maintenance Hunter determines:
Due
What maintenance was due on this vehicle at this visit
Sold
What maintenance was presented and sold
Completed
What maintenance was actually performed
Missed
What was due but never made it onto the ticket
Confidence
How certain the recommendation is, based on available history
Missed opportunity, redefined
The biggest missed opportunity is the conversation that never happened
The industry has always defined a “missed opportunity” as work that appeared on an estimate and was declined. But that only measures the opportunities an advisor actually presented. Most advisors discuss maintenance on only a fraction of customer visits — and everything they never bring up is invisible to a declined-work report.
A sales report
Counts only what was estimated and declined.
- Sees only the opportunities advisors chose to present
- Blind to every conversation that never happened
- Measures closing, not coverage
Operational intelligence
Evaluates 100% of vehicle visits — regardless of advisor behavior.
- Services that were due and sold
- Services that were due but not sold
- Services that were never recommended at all
- Maintenance Hunter usage, advisor by advisor
“What didn’t sell?”
“What maintenance should have been discussed?”
For owners & managers
The foundation for coaching and accountability
When you can see every opportunity — not just the presented ones — maintenance stops being a mystery and becomes a coachable skill.
- Capture rate by service category — sold vs. missed, in dollars, down to the invoice
- Run rate by advisor — who checks every vehicle, and who closes tickets blind
- Drill from any missed service to the exact invoice, vehicle, and customer
- Coach with facts from this morning, not opinions from last quarter
For advisors
Ready at write-up, in under four seconds
At the counter, Maintenance Hunter builds the complete service profile — verified CARFAX history, prior shop visits, factory schedules — before the vehicle enters the bay. Advisors lead with facts, not assumptions, even for first-time customers.
- Complete profile in under 4 seconds — even for first-time customers
- Due and overdue services flagged with revenue amounts
- Text the full maintenance picture to the customer in one click — they tap “I’m Interested,” you book the work
- One click from inside your SMS — built right into NAPA TRACS, Mitchell 1, TireMaster, FreedomSoft, and Hoops & Gears, with a Chrome extension for Tekmetric
See every opportunity
your shop generated yesterday
Book a free walkthrough and we’ll run Maintenance Hunter against your own repair orders — live, on your data.
Free walkthrough • No commitment • No credit card