Analytics Layer vs Shop Management System
SideKick360 vs Tekmetric
Tekmetric runs your shop. SideKick360 shows you what your shop is missing. They're not competitors — they're complementary. Here's how they work together and where SideKick360 adds value Tekmetric can't.
The key difference
Tekmetric is a shop management system — it processes repair orders, manages parts, handles payments, and runs your daily workflow. SideKick360 is an analytics and performance intelligence layer — it sits on top of your existing SMS (including Tekmetric) and surfaces missed revenue, benchmarks advisor performance across locations, and gives multi-unit operators enterprise-level visibility. You don't choose one or the other — you use SideKick360 to get more from the data Tekmetric already collects.
Feature Comparison
Choose SideKick360 if you:
- ✓ Already use Tekmetric (or another SMS) and want deeper analytics
- ✓ Run multiple locations and need enterprise-level visibility
- ✓ Want to find missed revenue your SMS reports don't show
- ✓ Need to benchmark advisor performance across stores
- ✓ Run different SMS systems at different locations and need unified reporting
- ✓ Want automated daily performance reports without pulling manual exports
Choose Tekmetric if you:
- • Need a new shop management system from scratch
- • Want an all-in-one POS with payments and parts ordering
- • Run a single location and only need basic reporting
- • Don't need cross-location benchmarking or enterprise rollups
Why trust SideKick360?
SideKick360 was built by Patrick Murphy, a former district manager for Bridgestone/Firestone who spent decades running stores, districts, and regions. SideKick360's reporting and performance management capabilities exceed what Bridgestone has for their own company-owned stores. This isn't a tech startup guessing at what operators need — it's an operating tool built by someone who's managed the counter, the P&L, and the people.
Common Questions
Is SideKick360 a replacement for Tekmetric?
No. SideKick360 is not a shop management system. It's an analytics and performance intelligence layer that works alongside Tekmetric. Your team keeps using Tekmetric for repair orders, parts, and payments. SideKick360 adds the visibility and insights that Tekmetric's built-in reports don't provide.
Can I use SideKick360 with Tekmetric?
Yes. SideKick360 connects to Tekmetric via API. You'll need to request an API key from Tekmetric — it's your shop's data and you have every right to access it. Our team will guide you through the process.
What does SideKick360 show that Tekmetric doesn't?
SideKick360 adds OE-schedule-based missed revenue detection (Maintenance Hunter), cross-location advisor benchmarking, enterprise rollup dashboards for multi-unit operators, automated daily performance reports, and store ranking with exception-based management. These are analytics capabilities that Tekmetric wasn't designed to provide.
Does SideKick360 work with other SMS systems too?
Yes. SideKick360 connects to 9+ shop management systems including Tekmetric, NAPA TRACS, Mitchell 1, R.O. Writer, TireMaster, and more. If your locations run different SMS systems, SideKick360 normalizes the data into one unified enterprise view.
Who built SideKick360?
Patrick Murphy, a former Bridgestone/Firestone district manager with decades of experience running stores, districts, and regions. SideKick360's reporting capabilities exceed what Bridgestone has for their own company-owned locations.
See what Tekmetric isn't showing you
Book a free 30-minute demo and we'll show you the missed revenue, advisor insights, and enterprise visibility SideKick360 adds on top of your Tekmetric data.
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