Enterprise Analytics for Auto Repair & Tire Shop Groups
Multi-Location Auto Repair Software
for Enterprise Growth
Your shop management system runs tickets. SideKick360 runs your business. Real-time KPI dashboards, advisor benchmarking, and missed revenue recovery — standardized across every rooftop, regardless of which SMS each store runs.
1,000+ locations connected • Works with 9 SMS systems • Live in under 48 hours
The Problem with Multi-Location Shop Management
Running one auto repair shop is hard. Running five, fifteen, or fifty is a different game entirely. Yet most multi-location operators are still forced to manage their business with tools designed for a single store.
The result? District managers log into each location’s shop management system one at a time. Regional leaders wait for hand-built spreadsheets that are outdated before the file is saved. Ownership gets a monthly P&L but has no idea what happened today — or what was missed.
- No unified view of performance across locations
- No way to compare advisor metrics store-to-store
- No real-time visibility into daily operations
- No system to surface what should have been sold but wasn’t
- Inconsistent data formats when stores run different SMS platforms
This isn’t a technology failure. Your shop management system is focused on running a great store — and it should keep doing exactly that. Multi-location analytics is a complementary layer, purpose-built for the enterprise view, designed to work alongside whichever SMS your stores run.
What Enterprise Operators Need on Top of Their Shop Management System
Tekmetric, Mitchell 1, NAPA TRACS, ROWriter, TireMaster, FreedomSoft, TireWorks HD, Shop-Ware, Protractor — all excellent systems of record. They manage inventory, write tickets, process payments, and keep the front counter running beautifully.
Enterprise operators ask a different set of questions every day — the ones that benefit from a dedicated analytics layer on top of the SMS:
- Which store has the highest average repair order this week?
- Which advisor is converting inspections into additional sales?
- How many vehicles left yesterday without recommended maintenance?
- Are my locations running consistent processes, or just consistent invoices?
These are system of truth questions — and they live on top of the SMS, not inside it. The SMS remains the system of record. SideKick360 adds the analytics layer.
As we wrote in It’s Not Your SMS, It’s Your Process — the software isn’t the problem. The missing layer is the opportunity.
What Enterprise Auto Repair Operators Actually Need
Multi-unit operators don’t need another dashboard inside each store. They need a single platform that pulls data from every location, normalizes it, and surfaces what matters — in near real-time.
Unified Dashboard
One view across every store. No more logging into each location’s system to understand the business.
Cross-Location Benchmarking
Compare KPIs, service mix, and customer retention across locations using standardized data.
Advisor Performance Visibility
See which advisors are selling what they should — and which ones need coaching, across every store.
Missed Revenue Recovery
Every vehicle that leaves without recommended service is tracked. Every day, every store, every advisor.
How SideKick360 Solves Multi-Store Visibility
SideKick360 is cloud-based shop analytics software that connects to your existing shop management system — or systems, if your stores run different platforms. It extracts, normalizes, and standardizes data across every rooftop into one enterprise operating view.
That means a 12-store group running NAPA TRACS in 8 locations and Tekmetric in 4 sees the same KPIs, the same benchmarks, and the same advisor scorecards everywhere. No manual rollups. No export-and-paste spreadsheets. No waiting until month-end to find out what happened.
First visit, full visibility. From the moment SideKick360 connects, leadership has near real-time performance tracking across every location. Not a summary. Not a report. A living, breathing view of the business.
This is what separates a system of record from a system of truth. Your SMS records what happened in one store. SideKick360 tells you what it means across all of them.
Real-Time Auto Repair KPI Dashboard Across Every Location
Traditional reporting in multi-unit auto repair means someone pulls numbers from each system, pastes them into a spreadsheet, and emails it out. By the time leadership reads it, the data is already stale.
SideKick360’s KPI dashboard updates continuously. Every invoice closed, every inspection completed, every vehicle that leaves — it all flows into a centralized view that district managers, regional directors, and owners can access from any device.
Connect Your SMS
Works with NAPA TRACS, Tekmetric, Mitchell 1, and 6 more systems. Most stores are live in under 48 hours.
Data Normalizes Automatically
Different systems, same KPIs. SideKick360 standardizes data across every rooftop so comparisons are apples-to-apples.
KPIs Update in Near Real-Time
Average repair order, car count, advisor performance, customer retention, tire sales — all updating as your stores operate.
KPIs tracked include average repair order (ARO), labor and parts gross profit, car count by location, new vs. returning customer mix, inspection-to-sale conversion, service advisor revenue per RO, and customer retention rate — broken down by store, advisor, and time period.
Recovering Missed Revenue: What Should Have Been Sold
The biggest revenue leak in multi-location auto repair isn’t theft or discounting — it’s services that should have been recommended but weren’t. Maintenance Hunter, SideKick360’s proprietary missed-service engine, scans every vehicle against its maintenance schedule and flags what’s due, what’s overdue, and what was missed.
- Every vehicle, every day — automatic scan against OEM-based maintenance intervals
- Advisor-level tracking — see who’s recommending and who’s not
- Cross-location benchmarking — compare missed revenue rates across stores
- $50K+ average revenue recovered per location in the first year
Operators using SideKick360 consistently increase ARO by coaching advisors with data — not gut feel. When you can see what should have been sold at every store, you stop guessing and start growing. Read: 5 Signs Your Shop Is Leaving Money on the Table.
Built for Tire Shops and Auto Repair Chains
SideKick360 was built by a multi-unit operator who spent 25+ years running tire and auto service stores for Bridgestone/Firestone. It’s not a generic business intelligence tool adapted for automotive. It’s purpose-built for the way tire shop multi-store management actually works.
Tire brand mix analysis, tire size demand by location, seasonal inventory planning, and tire-specific advisor performance metrics are all native to the platform — alongside the full suite of auto repair KPIs that general service shops need.
Whether you run a 5-store tire chain, a 20-location general repair group, or a hybrid operation, SideKick360 adapts to your business model. One platform. Every rooftop. Every KPI.
Integration with Your Existing Shop Management System
SideKick360 doesn’t replace your SMS. It makes it better. The platform connects to 9 shop management systems — and if your stores run different systems, that’s fine. Data is standardized automatically.
Most stores are connected and receiving data within 48 hours. No hardware to install. No disruption to your front counter operations. SideKick360 works silently in the background, pulling the data your SMS already captures and transforming it into actionable intelligence.
Why Data Standardization Matters for Multi-Store Efficiency
When Store A runs NAPA TRACS and Store B runs Tekmetric, you can’t compare their numbers directly. Labor categories are different. Parts markups are coded differently. Customer type definitions vary. The data is accurate inside each system — but it’s not comparable across systems.
SideKick360 solves this by normalizing every data point into a consistent format. Standardized data across every rooftop means your benchmarks are real, your comparisons are fair, and your coaching conversations are based on truth — not approximation.
This is the difference between running a group of individual shops and running an enterprise. You can’t improve shop efficiency across locations if you can’t measure it consistently. SideKick360 gives you that foundation.
Built by an operator, not a software company
SideKick360 was founded by Patrick Murphy, a former Bridgestone/Firestone district manager with 25+ years in multi-unit auto service operations. SideKick360’s reporting exceeds what Bridgestone has for its own company-owned stores. Every feature exists because an operator needed it — not because a product manager imagined it.
Frequently Asked Questions
What is multi-location auto repair software?
Multi-location auto repair software is a platform that gives owners and operators of multiple auto repair or tire shop locations a unified view of performance across all stores. Unlike single-store shop management systems (like Tekmetric or NAPA TRACS), multi-location software standardizes data, benchmarks KPIs, and surfaces operational insights at the enterprise level. SideKick360 is purpose-built for this role.
How does SideKick360 work with different shop management systems?
SideKick360 connects to 9 different shop management systems including NAPA TRACS, Tekmetric, Mitchell 1, ROWriter, TireMaster, FreedomSoft, TireWorks HD, Hoops & Gears, and Protractor. If your stores run different systems, SideKick360 normalizes the data so you can compare performance across all locations on the same KPIs.
Can I compare advisor performance across locations?
Yes. SideKick360 tracks advisor-level metrics including revenue per RO, inspection conversion rate, service mix, and customer retention — all visible side-by-side across every store. This makes it easy to identify top performers and coach underperformers using real data.
How long does it take to set up SideKick360 for multiple stores?
Most stores are connected and receiving data within 48 hours. There’s no hardware to install and no disruption to front counter operations. SideKick360 connects to your existing SMS in the background. Multi-store rollouts are typically completed in under a week for groups up to 20 locations.
What KPIs can I track across my auto repair locations?
SideKick360 tracks average repair order (ARO), car count, labor and parts gross profit, new vs. returning customer mix, advisor revenue per RO, inspection-to-sale conversion, tire brand mix, customer retention rate, and missed maintenance opportunities — all broken down by store, advisor, and time period.
Do I need to replace my current shop management system to use SideKick360?
No. SideKick360 works alongside your existing shop management system. It is not a replacement for Tekmetric, Mitchell 1, NAPA TRACS, or any other SMS. It’s an analytics layer that unlocks the data your SMS already captures and transforms it into enterprise-level insights.
Is SideKick360 suitable for tire shop chains?
Absolutely. SideKick360 was built by a former Bridgestone/Firestone district manager. Tire brand mix analysis, tire size demand tracking, seasonal inventory planning, and tire-specific advisor metrics are all native to the platform. It supports tire-focused SMS systems like TireMaster, TireWorks HD, and FreedomSoft alongside general repair systems like NAPA TRACS and Tekmetric.
See Your Entire Operation in One View
Book a free 30-minute demo with your actual shop data. We’ll show you what you’re missing.
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